Something not working?Tell us and we’ll fix it.
Every email is read by someone who works on WriteHumanly. No ticket numbers, no bots, no being asked to restart your browser.
Try this first
Most of what reaches our inbox is one of these five, and each one you can settle here is an answer you get in seconds instead of days.
My text still shows as AI
Run the result through our detector first to see which signals are firing. Very short passages are the usual cause: under about 50 words there is not enough text for sentence rhythm to vary, which is what detectors measure. Try humanizing a longer section.
Open the AI DetectorMy document is too long to process
Each plan caps words per run: Free is 200, Pro is 1,500, Premium is 2,500, Unlimited is 3,000. Longer documents work if you run them a section at a time, and upgrading raises the cap.
Compare plansI want to cancel or change my plan
Manage everything yourself from the billing page: switch tiers, update your card, or cancel. Cancelling keeps your access until the end of the period you already paid for.
Go to billingI hit my daily limit
Free includes 2 humanizations per day and resets on a rolling 24-hour window, so the counter frees up as your earlier runs age out rather than at midnight. Paid plans raise the daily cap substantially.
See plan limitsI cannot sign in
Use the same method you signed up with. If you started with Google, the email and password route will not find your account, and vice versa. Still stuck, email us from the address you signed up with and we will sort it out.
Writing to us? Include these
Four lines that turn a four-email thread into one reply.
The email on your account
So we can find you. Write from it if you can.
What you were trying to do
"Humanize a 900-word essay" beats "it broke".
What happened instead
The exact message on screen, if there was one.
The text, if it is about quality
What you put in and what came back out.
Billing & refunds
Charges, invoices, cancelling
Output quality
Detection scores, rewrites
Account access
Sign-in, email changes
Affiliates
Payouts, codes, tracking
Questions about support
How fast will I get a reply?
We answer every email within 3 business days. WriteHumanly is a small team, so replies come from a person who works on the product rather than a ticket queue. If your message is about a failed payment or lost access, say so in the subject line and it gets picked up first.
What should I include so you can help faster?
The email address on your account, what you were trying to do, and what happened instead. For anything involving output quality, paste the text you put in and the text you got back. That single detail resolves most quality reports in one reply instead of four.
Do you offer support in other languages?
Write to us in whatever language you are comfortable with. We reply in English, and we would rather understand your problem clearly than have you struggle through a second language to describe it.
I was charged and something looks wrong
Email team@write-humanly.com with the date and amount of the charge and the address on your account. Billing issues are the ones we pick up first.
Can I request a feature?
Yes, and they get read. Several things in the product started as a user email, including the citation generator. Tell us what you were trying to do and where the product got in the way, which is more useful to us than a proposed solution.
Do you have a phone number or live chat?
No. Email only, on purpose: it means one person can give a considered answer rather than a rushed one, and you get a written record of what was agreed.
Still stuck?
Write to us. A real person reads it, and you’ll hear back within 3 business days.